Challenge
The customer needed to support a large, complex PLM landscape comprising more than 67 applications, over 110 commercial tools, and a global user base across multiple sites. The organization required 24×7 support, regular upgrades, system administration, integrations, and continuous performance improvements while maintaining business continuity and user satisfaction.
Solution
We delivered a comprehensive application management and PLM transformation program that improved performance and user experience and, in turn, helped the customer with enhanced business value from its engineering systems.
Leveraging our ADMS 2.0 framework, we established a structured service delivery model focused on value creation, operational excellence, and continuous improvement. The engagement supported more than 22,000 incidents and service requests annually while maintaining 24×7 global service levels across multiple engineering platforms and business-critical applications.
Our teams provided the customer with end-to-end support on Teamcenter Engineering, Teamcenter Manufacturing, Teamcenter Visualization, 3DEXPERIENCE, ALM, CAx, CAE, KBE, supplier collaboration, and VPM environments. In addition, we managed upgrades, installations, migrations, customizations, integrations, release management, training, and configuration services across the ecosystem.
To improve platform efficiency, we introduced solution accelerators and performance optimization measures that improved system performance and user productivity. Through structured shift-left practices and proactive service management, we reduced recurring issues while improving support responsiveness and operational stability.
Backed by more than two decades of collaboration, the engagement evolved from traditional support services to a strategic transformation partnership focused on operational excellence, innovation, and long-term engineering enablement.
The program improved system performance, reduced support volumes, and increased business value across the customer’s engineering landscape. By combining application management expertise, transformation services, and continuous optimization, Tata Technologies helped create a more efficient, resilient, and future-ready PLM ecosystem.